Our customer care team is alway available to help you
We're on hand to assist with...
Size and fit advice
Detailed product information
Exchange and return queries
Call +49 (0) 1520 402 6339
We include free International shipping as part of our service.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched. We work closely with our shipping partner to minimize the potential impact of custom delays on our customers
Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page.
EU personal orders are price plus VAT.
Australia, USA and Canada orders are VAT free
All Business orders in Germany are price plus VAT
All Business orders outside Germany are VAT free. To be eligible a correct VAT or Company tax number must be supplied.
Australian orders under 1000 AUSD are GST free
Once your order has left us, you will receive an email containing a tracking number to track its progress online.
CAPALL insures each purchase during the time it is in transit until it is delivered to you. At this point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by CAPALL and transfer of responsibility in the same way.
The courier can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, by waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.
Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on CAPALL as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
If for some reason your item does not fit correctly we will accept it back and replace it with another size. Please make sure your items are returned new, unused and with all CAPALL tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Your refund for accepted faulty items will be credited to the original payment method.
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
Outside the EU, customs duties and sales taxes are non-refundable through CAPALL. However, you may
be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We accept Visa, MasterCard and American Express, Google Pay and Apple Pay
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to CAPALL.
Alternatively you may also arrange to pay by direct bank transfer.
To help ensure that your shopping experience is safe, simple and secure CAPALL uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.